UpOMS — Order Management System Pakistan: all features

At a glance

• Orders: one list for every channel — Shopify, social media, WhatsApp, manual and walk-in — with a status pipeline, bulk actions and duplicate detection.
• Couriers: 7 couriers in the directory (Leopards, TCS, PostEx, BlueEx, M&P, Trax, Daewoo). Leopards is the only courier with a live API connector in UpOMS (booking, tracking and cancel through the Leopards Merchant API V2). The other six are recorded / export mode: booking is recorded in UpOMS and completed in the courier's own portal.
• Tracking: track by CN (tracking number) or customer phone, public customer tracking page with a secure token, tracking auto-sync on a changeable schedule, and lists of returned, out-for-delivery and ready-for-return parcels.
• Money: COD payments ledger, COD discrepancy alerts, courier cheque reconciliation, weight-dispute safeguard, expected-fees ledger and penalty auditor, claim documents and a monthly finance audit.
• Confirmation: Robo-Call (IVR) automated order-confirmation voice calls, bulk SMS marketing and WhatsApp confirmation — each switched on per business by the Super Admin. WhatsApp messages are prepared, queued and recorded; live Meta sending activates after a verified send path is built (see “Coming soon”).
• Protection: a customer rating network, rule-based risk scoring and RTO prevention, rule-based address cleaning and city matching, and an NDPR interceptor (off by default).
• Scale: 568 server actions, 145 Super Admin function toggles, 44 modules and 71 member permissions in the live product. Most toggles are on by default; only 7 are off by default (listed in the sections below).

1. Orders — create, edit, track, bulk

Keywords: order management system, create order, bulk orders, order list, order status, COD order, manual order, duplicate order.

• Add and edit orders — one order form for every channel: customer, phone numbers, products, COD amount, city, address, courier and weight.
• Order list and pipeline — all orders in one list with a status pipeline (Pending, Confirmed, In Process, Dispatched, Delivered, Returned, Cancelled, Hold and more — 12 default statuses).
• Booked / Unbooked filter — filter the Social Media and Shopify order lists (and the Orders Report) by booking status: Booked means a tracking number (CN) is recorded — a confirmed internal TRK- record counts as Booked; Unbooked means not booked yet. Combine with Confirmed to find confirmed-but-unbooked orders at a glance.
• Bulk actions — select many orders and book, change status or delete them in batches.
• Duplicate detection — flags an order that repeats a phone, address or product combination so the same customer is not shipped twice; a duplicate can be cancelled as a duplicate.
• Needs-attention queue — one count per queue that needs action, shown on the dashboard and the app home screen.
• Second phone number — a second contact number on the order, shown on the label and sent to the courier.
• Order history and activity log — every change (status, booking, print, payment) is logged with who did it, including an owner view of staff activity.

2. Social media and manual orders — all channels, one list

Keywords: social media orders, Facebook orders, Instagram orders, WhatsApp orders, manual orders, walk-in orders, multi-channel orders.

• Orders from every channel land in the same single Orders list, each carrying a channel badge (Shopify, WooCommerce, Daraz, Social, WhatsApp, Manual and others).
• Social Media Orders screen — the dedicated module for Facebook, Instagram, WhatsApp and manual orders.
• WhatsApp orders pushed into UpOMS — orders that arrive over WhatsApp (through the separate WhatsApp system / bridge) appear in a WhatsApp Orders view and are booked here.
• WooCommerce and Daraz: store records and channel labels exist in UpOMS, and a “Connect WooCommerce” / “Connect Daraz” page exists — but no live WooCommerce or Daraz API sync was verified in this product build, so they are not presented here as live integrations. Only Shopify has a live import and webhook sync (section 3).

3. Shopify integration

Keywords: Shopify integration, Shopify orders, Shopify sync, Shopify webhook, Shopify app, sync Shopify store.

• Connect a Shopify store (OAuth) — install and authorise flow, token refresh before every Admin API call, and a “Reconnect needed” state when a token cannot be refreshed.
• Orders flow in automatically — orders/create and orders/updated webhooks (plus fulfilment, app/uninstalled and GDPR topics) are registered and verified by HMAC; orders are mapped into UpOMS and deduped by Shopify order id.
• Manual sync and backfill — sync now, and backfill past Shopify orders into UpOMS.
• Shopify CSV import — import products and orders from a Shopify CSV file.
• Shopify orders screen and review workflow — Shopify orders have their own screen; orders held by auto rules land in a review queue an admin releases.
• Booking weight — parcel weight is required at booking, and measured parcel weight is logged (see section 8, weight disputes).
• Shopify address cleaning — Shopify addresses can be cleaned with the same rule-based cleaner as section 12.
• Shopify fulfilment push: when an order is booked in UpOMS, the fulfilment is pushed to Shopify automatically, so the Shopify order shows Fulfilled with the tracking number. Switched on per business by the shopify_push_tracking setting; internal TRK- numbers are never sent; an already-pushed order is never pushed twice; a failed push never fails the booking (the error is recorded on the order and a retry is available); a manual push and a pending-push list cover orders booked before this feature.

4. Courier booking — 7 couriers, 1 live API

Keywords: courier booking, book courier, Leopards booking, TCS booking, courier API, ship order, courier account.

• Book on courier from the order — one click books the parcel, stores the CN (tracking number) and slip link, and marks the order Dispatched.
• Leopards — the only live API. Booking, tracking and cancel go through the Leopards Merchant API V2. Complaints and advices go through the Leopards shipper-advice call with only the two statuses the Leopards document allows — RA (Reattempt) and RT (Return to shipper) — plus remarks.
• TCS, PostEx, BlueEx, M&P, Trax, Daewoo — recorded / export mode. These six appear in the courier directory and can hold accounts, rate cards and destinations, but they have no live API connector in UpOMS yet. Booking for them is recorded in UpOMS and exported / booked in the courier's own portal.
• Courier accounts and shippers — attach API accounts per courier, test the connection, refresh the shipper list, and save shipper (origin) details per account.
• Own Rider delivery — deliver with your own rider instead of a courier: rider sheet and rider COD collection.
• Bulk booking — book many orders on the courier in one batch.
• Zones and auto courier routing — routing rules map city / product to a courier (with priority), and the booking form suggests the best courier for the destination city from live performance.
• Courier contacts directory — branch and rider phone numbers, shared across businesses; businesses can upload branch/rider lists; the order page shows its branch contact.
• Courier email (Mail Desk) — one-click email to the courier from an order, with templates and a mail log.
• Courier city-performance dashboard and rankings — delivery/return performance per courier per city, shown to the business and used in booking suggestions.
• Courier data import — import courier sheets (city performance / delivered data) and undo a batch.
• Destinations directory — the shared list of courier destinations (cities / sub-destinations), uploadable from a file; disabled destinations block booking with the reason shown.
• Courier request — ask the platform to add a courier you use.

5. Tracking and auto-sync

Keywords: order tracking, track order, tracking number, CN tracking, auto sync tracking, track by phone.

• Track Order search — search by CN/tracking number, customer phone, or (Booker role preset only) customer name.
• Tracking auto-sync — the system re-checks courier tracking on a schedule and updates order statuses; manual “sync now” and “sync all” exist. The sync interval is a changeable setting — no fixed interval is claimed here.
• Tracking lists — live lists of Returned, Out-for-Delivery and Ready-for-Return parcels.
• Public customer tracking page — customers track with a link that uses a secure token. Branded (white-label) tracking is off by default — see section 17.

6. Label printing

Keywords: label printing, shipping label, print labels, barcode label, courier label, print filter.

• Print labels — courier-format labels from the order, with per-courier layouts designed by the Super Admin (Label Designer, drag and drop).
• Print filters — filter the print queue by Printed, Unprinted, Needs attention or Duplicate, so nothing prints twice and nothing is missed.
• Label layouts and page selection — A4 layouts of 1, 2, 4 or 6 labels per page; choose which pages print; “Print All Pages” button.
• Risk flag on labels — risky customers get a flag printed on the label.
• Vendor labels — vendors print their own labels (vendor hub, off by default — section 16).

7. Stuck parcels, CN watchlist, rescue and reattempt

Keywords: stuck parcel, delayed parcel, parcel stuck, CN watchlist, failed delivery, rescue list, reattempt delivery, undelivered parcel.

• Stuck-parcel detection — parcels with no courier movement beyond the set days are flagged automatically.
• Stuck auto-deduct — parcels stuck beyond the set days are deducted automatically, with a record of the COD at risk written off.
• CN watchlist — watch specific CNs; the list refreshes from Leopards tracking.
• Rescue list (nightly) — failed deliveries are collected nightly for follow-up.
• Reattempt and return actions — reattempt a failed delivery (Leopards RA advice), start a return (RT advice), mark a return received, raise a courier complaint from a stuck parcel, or trigger a confirmation call for it.
• Daily orders report and reattempt call sheet — counts by tracking state, and a call sheet of parcels to reattempt.

8. Money — COD, cheques, weight disputes, claims, monthly audit

Keywords: COD payment, COD ledger, cash on delivery, courier cheque, cheque reconciliation, weight dispute, courier overcharge, claim courier, expected fees, monthly finance audit, COD remittance, courier settlement.

• COD payments ledger — every COD payment recorded per order/CN, with paid, unpaid and reversed states.
• COD discrepancy alerts (“Money to Chase”) — short, overcharged or unpaid amounts past settlement are flagged.
• COD remittance tracking — record which COD remittances the courier has sent; courier settlement — record a settlement against a courier.
• Cheque reconciliation — upload a courier cheque document; the Leopards summary/statement format is parsed (cheque no, invoice no, period, bank, payable/billed/adjustment rows); per-order matching against COD lines; monthly cheque report generated per courier.
• Weight dispute safeguard — measured parcel weight is logged; when the courier invoices a heavier weight than measured, a dispute is opened, with buffer percentage and floor grams as configurable settings.
• Expected-fees ledger and penalty auditor — for each CN the fee the courier should have charged (from the rate card) is recorded; anything charged above it lands in the anomaly list with a code.
• Claim documents — a courier claim document (PDF) is generated for the 12th of the month, can be finalised, downloaded, marked sent, or voided. Claim documents are for human review only; claim auto-export is not live (see “Coming soon”).
• Monthly finance audit and monthly closing — a monthly audit runs over COD lines, cheque rows and weight checks and produces the 12th-of-month report; monthly courier closings are generated.
• Return loss — money lost on returned parcels is recorded per courier.

9. Rate cards and rate shopping

Keywords: courier rates, rate card, shipping cost, cheapest courier, rate shopping, delivery charges, city rates.

• Courier rate cards (rate matrices) — per-courier, per-city-tier rates (shipping, flyer, GST), uploadable from a sheet; a consistency check flags rate cards that do not match.
• City tiers — cities grouped into pricing tiers used by the rate cards.
• Shipping cost calculation — the exact cost for an order is calculated from the rate card (weight basis per piece or fixed for the order).
• Rate shopping engine (rule-based ranking) — at booking, couriers are ranked by cost for that order and the cheapest is shown. The ranking is arithmetic on rate cards, not AI.
• Auto-book cheapest — OFF by default. Automatically booking the cheapest courier is a separate toggle, off unless the Super Admin switches it on.
• Per-product delivery charges and bundle pricing — delivery charge per product (free / per piece / per order) and quantity-tier bundle prices.

10. Robo-Call (IVR) voice calls, bulk SMS marketing and WhatsApp confirmation

Keywords: order confirmation call, robo call, robo-call, IVR, automated confirmation call, voice call confirmation, SMS marketing, bulk SMS, WhatsApp order confirmation, WhatsApp message, PakSender, confirmation call.

Voice, SMS and WhatsApp confirmation toggles are on by default at function level, but each business also needs the Super Admin to enable it for that business first; the business itself can then switch its own setting.

• Robo-Call (IVR) — automated order-confirmation calls — the system calls the customer automatically with a confirmation script (a robo-call); the customer answers by keypad (1 confirm, 2 cancel, 3 callback) or by speaking; replies are classified (confirm / cancel / callback / rating / return answer) and clear replies auto-apply to the order.
• Voice top-ups, rate cards, DND, caps, reconciliation — businesses top up voice credit (request, Super Admin approves or rejects, with a screenshot proof flow), per-business/per-minute rate cards, do-not-disturb list, daily caps, and a reconciliation run that matches calls to charges.
• Voice calls for dispatch, delivery-feedback and return-check events are NOT built. Only order-confirmation voice calls exist in this product. See “Coming soon”.
• SMS marketing — bulk SMS campaigns — bulk SMS campaigns with audience preview, templates, scheduling and queue processing, pause/resume/cancel, delivery report, top-ups, rate cards, caps, DND and reconciliation.
• WhatsApp confirmation — order-confirmation, dispatch, delivery-feedback, return-check, deposit-request and refused-check WhatsApp messages, with event settings, templates, a send queue, feedback/return reports, rate cards, caps, reconciliation and audit log.
• WhatsApp sends are record-only today. Messages are prepared, queued and recorded; a recorded message is never presented as sent. Live Meta sending activates after a verified send path is built. Incoming Meta webhook replies (button replies, statuses, plain words, keypad digits) are parsed and recorded against the order.
• WhatsApp inbox and bridge — a conversation view of customer WhatsApp chats, and an API bridge to the separate WhatsApp system, with a master switch, bridge keys, auto-attach, key revoke/rotate, per-business platform controls and push logs. WhatsApp orders pushed through the bridge appear in UpOMS and are booked here.
• WhatsApp alerts and usage — WhatsApp alert settings and per-business usage (messages recorded, amount due).

11. Customer rating network, risk scoring and RTO prevention

Keywords: customer rating, fraud customer, fake order, RTO prevention, return to origin, risky customer, advance payment, deposit, customer reputation, blacklist.

• Customer rating network — businesses upload customer rating sheets; a phone number's rating (orders, returns, refusals) is shared as a network verdict so every business sees it before shipping. Personal data is never shared — totals only.
• Risk scoring (rule-based numeric score) — each order gets a numeric risk score from its counts (past orders, returns, refusals); high-risk orders are held. This is arithmetic on counts, not AI.
• RTO prevention — the risk score plus a booking/print intercept stops risky orders at booking or printing, and can ask the customer for an advance deposit first.
• Blocklist — block a phone number / customer outright.
• Auto rules and review queue (rule-based) — hold-for-processing rules (for example, hold risky or duplicate orders) that send orders to a review queue an admin releases.
• “Improve Your Business” advice — courier/city profiles, low-ratio tips, success patterns and periodic advice reports, computed from aggregates only (no business data shared). Despite a feature key named “ai_ratio_tips”, this is data-based tips from statistics, not a model.

12. Address correction, validation and cleaning — rule-based

Keywords: address validation, address correction, address fix, auto-correct address, city matching, wrong city, address cleaning, autocomplete address.

• Address check and city auto-correct (rule-based, not AI) — the address is parsed and the city is matched against the courier city list using alias lists and string matching. Wrong spellings are corrected from a city-alias directory; learned aliases from delivered addresses can be proposed and approved.
• Booking-time city fix — the booking form suggests the corrected city before the parcel is booked.

13. NDPR interceptor — OFF by default

Keywords: NDPR, refused parcel, delivery refused, fraud parcel, refused delivery, return lock.

• When a courier reports a parcel as refused (NDPR — non-delivery / parcel refused), the order is halted — it cannot be booked, re-dispatched or printed until an admin releases the halt.
• The buyer is checked over WhatsApp (“Did you refuse this parcel?”), fraud signals are recorded, and a return lock can stop the parcel being sent back automatically.
• The refusal classification itself is rule-based phrase matching, not AI.
• State: OFF by default — the Super Admin switches it on.

14. Stock, warehouses and split routing

Keywords: stock management, inventory, warehouse, multi-warehouse, split order, stock transfer, dead stock, multi-location stock.

• Stock and products — products with variants, bundle pricing, purchase price, weight basis and stock levels; bulk update, duplicate, delete.
• Multi-location stock and soft holds — stock held per location; an order soft-holds stock until it is booked, then releases it. Includes stock transfer and dead-stock reporting.
• Multi-warehouse split routing — OFF by default. An order can be split across warehouses into sub-orders, each booked from its own dispatch location, with its own service areas. The Super Admin switches it on; it is also plan-gated.
• Packing scan and load sheets — scan parcels at packing, mark packed, generate load sheets for courier handover.
• Parcel scanner — barcode scanning of parcels for handover and returns reconciliation.

15. Returns and returns QC

Keywords: return parcel, returned order, return reasons, return loss, return QC, quality check return.

• Returns QC — returned parcels are quality-checked on arrival and the result recorded per order.
• Return reasons report and return analytics matrix — return rate by product, city, courier and month.
• Return loss — money lost on returned parcels, recorded per courier (see section 8). Return received — mark a return received.

16. Vendor / dropship hub — OFF by default

Keywords: vendor, dropship, dropshipping, supplier, vendor dashboard, vendor payout, multi-vendor.

• Vendors are invited, linked to products, accept orders, mark them packed, manage their own stock and print their own labels; each vendor has a wallet and payouts are recorded, with retry of a failed settlement.
• State: OFF by default — the Super Admin switches it on; the Vendor role preset appears in the add-member selector only then.

17. White-label branded tracking — OFF by default

Keywords: branded tracking, white label tracking, custom tracking page, tracking domain, track order page.

• The customer tracking page can carry the business's own theme colours, banners and custom domain, and hide “Powered by UpOMS”.
• Hiding “Powered by UpOMS” is refused unless the white-label plan is on. A domain stays Pending until the owner points its DNS at upoms.com (CNAME) and the Super Admin verifies it.
• State: OFF by default — the Super Admin switches it on; it is also plan-gated.

18. Order confirmation desk

Keywords: order confirmation, confirm order, confirmation call log, call attempt, customer confirm.

• Confirmation queue — orders waiting for confirmation, assignable to team members; each call attempt is logged; the customer's reply (confirm / cancel / callback) is recorded and clear replies auto-apply to the order.
• Auto-apply of clear replies — clear button replies and clear typed replies (fuzzy text detection) apply automatically; unclear replies stay for a human.
• Order link by WhatsApp — send the customer their order/tracking link over WhatsApp (recorded, as in section 10).

19. Dashboard, reports, nightly reports and digests

Keywords: dashboard, reports, profit and loss, P&L, sales report, daily report, nightly report, business report, courier report, stock report.

• Dashboard — order counts, delivery and return ratio tiles, needs-attention digest, plan usage and WhatsApp usage tiles (member-visible only if granted), and a drag-and-drop dashboard layout (Design Studio).
• Reports Hub — a separate report for every entity (orders, couriers, customers, products, finance).
• Profit and Loss / True Profit — per-order profit card (sale minus cost minus courier fee minus return share minus ad cost) and a P&L report; ad accounts can be attached and synced for ad spend.
• Daily digest — the day's summary, generated daily and viewable per business.
• Nightly reports (12 AM) — out-for-delivery and ready-for-return files generated at midnight and shown on the dashboard.
• Office and marketing costs — office expenses, marketing costs, staff and salaries with paid marking.
• Invoices and billing — subscription invoices per business, payment proofs submitted by businesses and reviewed by the Super Admin.
• Data Download Centre / exports — export orders, products, customers and datasets; every export is logged. Exports pass the sensitive-actions chain (section 20).
• Email alerts and templates — order alerts by email, editable email templates, test email.
• Help guides, updates and feedback — in-app guides, platform-wide update broadcasts, feedback inbox.

20. Team, permissions, security and privacy

Keywords: team members, staff permissions, user roles, Booker, Accountant, two-factor authentication, 2FA, PIN, login security, member access, privacy.

• Roles and presets — Admin (all), Manager (all except the excluded list, which includes order delete), Staff, Booker, Accountant, Vendor.
• Booker preset — booking and tracking only: add/edit orders, book on courier, scan, track order (by CN, phone or customer name), tracking lists, daily orders report, reattempt sheet; money is masked (no payment figures, no order history).
• Accountant preset — all finance visibility on plus finance editing (expenses, courier rate cards, return loss, COD records) — but not orders, customers or products.
• 71 member permissions — per-member ticks for views, orders, couriers, stock, finance, dashboard tiles and member grants (plan usage, WhatsApp usage, delivery/return ratios, customers, courier costs, nightly reports). Team privacy: payment figures and order history default off for members.
• Order Delete: deleting an order needs the Delete Orders permission, which is off by default for every member and which no role preset grants (Manager, Staff, Booker and Accountant presets all exclude it; Admin holds it). The business owner/admin grants it to a member through a tick in Settings → Users; until granted, the member sees no Delete button anywhere and the server refuses the delete — including unauthenticated calls.
• Two-factor and the sensitive-actions chain — 2FA for the platform owner and for business admins (with backup codes); sensitive actions (exports, secrets, platform-settings saves) open only after four checks — password, Authenticator code, email code, secret PIN.
• Login security — password rules, login-attempt log, account lock/unlock, password-reset flow (email link and token), sessions that can be revoked, sign-out everywhere, app PIN for the mobile app.
• Privacy — per-order selling price shows on its own row/detail page while summed totals and internal costs stay hidden from members without the grant.
• UI language — the interface language can be saved per user.

21. Chatbot / AI workspace — what is genuinely AI, and what is not

Keywords: AI chatbot, AI assistant, AI customer agent, auto reply, chatbot for Shopify, AI workspace.

• AI Customer Agent (paid add-on) — chats with customers, can be taken over by a human, and can be resolved; leads and support tickets can be created from it.
• AI command parsing in the workspace — type a command in plain words; the agent parses it, logs the action, and it can be undone.
• AI config and connection test — Super Admin AI settings and a connection test.
• Super Admin AI assistant — the one Super Admin action in the product that calls the model.
• Not AI (rule-based): address cleaning (section 12), risk scoring (section 11), rate ranking (section 9), auto rules (section 11), ratio tips (section 11) and NDPR refusal classification (section 13) — all rule-based.

22. Multi-brand, stores and design studio

Keywords: multi brand, multiple brands, brand workspace, white label, design studio, custom theme, dashboard layout.

• Multi-brand — one account, many brands; each brand has its own sender identity and default sender.
• Stores and channels — store records per channel (Shopify live; WooCommerce/Daraz records only — see section 2).
• Design Studio — theme (colours and style), menu order and show/hide by drag and drop, dashboard blocks by drag and drop, custom links, dashboard notice; the same layout applies on desktop and mobile web.
• Weight unit — grams or kilograms entry/display per business (storage stays grams).

23. Mobile app and app control

Keywords: mobile app, Android app, APK, UpOMS app, app download, parcel scanner app.

• Mobile app (APK) — the Android app download is linked from the product at upoms.com/UpOMS.apk. The app opens into Home, Orders and SCAN bottom tabs, with an app PIN option.
• App Control — Super Admin app settings (bottom tabs, per-function app switches). No app version number is printed on this page: the live version is whatever the Super Admin has saved in App Control.
• No desktop app. UpOMS is a responsive web app that works on desktop and mobile browsers; no desktop app exists in this product.

24. Plans, subscriptions and Super Admin control center

Keywords: pricing plan, subscription, UpOMS plans, Super Admin, control center, platform admin, business management, plan limits.

• Plans and limits — create/delete plans, set per-business limits, change a business's plan, renew a subscription.
• Businesses (tenants) — create businesses, activate/suspend them, set their controls and function overrides.
• Platform settings and branding — platform name, logo, colours, landing page, Terms and Privacy pages, payment receiving accounts, labels and rates.
• Control Center — the Super Admin's full-control screen: Feature Manager (the 145 toggles), platform dashboard, ratio stats, courier accounts for any business, WhatsApp/SMS/voice control centers, feedback inbox, broadcast updates, payment-proof review queue.
• Public site — the public site (landing page, Terms, Privacy and this functions page) is served from stored settings and static pages.
• Server health and self-checks — health endpoint plus built-in self-checks (auth, password hashing, chain, bridge platform).
• Feature toggles — the 7 off by default: courier destination spelling, auto-book cheapest courier, NDPR interceptor, split order routing, vendor hub, Vendor role, and white-label tracking. Every other toggle is on by default, subject to the business's plan and per-business overrides. Voice, SMS and WhatsApp confirmation also need Super Admin enablement per business (section 10).

25. Screens in the product

Business workspace: Dashboard, Daily Snapshot, Order Pipeline, Orders (all channels), Social Media Orders, Shopify Orders, Customers, Customer Detail, Stock & Products, Stock Report, Track Order, Tracking Lists, Parcel Scanner, Labels & printing, My Labels, Order Confirmation Desk, Order Summary, COD Payments — Courier Payment Ledger, Profit & Loss Report, Reports Hub, Data Download Centre, Nightly Reports — 12 AM Lists, Daily Digest, Daily Orders Report, Reattempt Call Sheet, Rescue List — Failed Deliveries, Returned Parcels, Rider Sheet — Own Rider Delivery, Weight Disputes, Penalty Audit — Hidden Fee Auditor, Claim Documents, Monthly Finance Audit — 12th-of-month report, Rate Shopping, Courier — best by city, Courier City-Performance Dashboard, Courier Contacts, Courier Data Import, Courier Mail Desk, Courier Accounts, Order Alerts — Email/WhatsApp Settings, WhatsApp Usage, WhatsApp Inbox, WhatsApp Orders, Voice Calls, SMS Marketing, WhatsApp Confirmation, Address Parsing & Cleaning, Auto Rules & Review Queue, Risk Dashboard, Customer Network / Customer Profile Rating, Warehouse Routing, Vendors, Vendor Orders, Vendor Payouts, My Orders / My Stock / My Payouts / My Profile (vendor), AI Customer Agent, AI Assistant, Brands, Stores & Channels, Design & Layout, Mobile App Control, Backups, Activity Log, Updates & Feedback, Upcoming Features, Help Guides, Invoices, Expenses — Marketing/Office Cost, Office Management, Settings (Users, System Settings, Email Templates, Backup & Restore, My Workspace Controls, Security Center + 2FA, Change Password).

Super Admin: Platform Dashboard, Businesses, Plans, Plans & limits, Control Center — Full Control, Feature Manager, Branding & Platform Control, Courier Accounts — attach for any business, Payment Proofs — Review Queue, Subscription Invoices — All Businesses, WhatsApp Usage — All Businesses, Feedback Inbox, Broadcast Updates, Tracking Domains, Tracking Banners, Sender Identity, WhatsApp API — Platform Number, WhatsApp Bridge, Subscription payment accounts, Server health / Background job queues. Public: Landing page, Track Order (public), Privacy Policy, Terms of Service, and this All Functions page.

Coming soon — not live yet

Keywords: coming soon, WhatsApp sending, voice calls dispatch, claim export, courier API.

Questions and support

Support email: upomssupport@gmail.com · Website: upoms.com

No phone number is published on this page. For Terms see Terms of Service and for privacy see Privacy Policy.